Stakeholder Engagement

JSC FPC is aware of its high responsibilities to all stakeholders and strives to maintain an ongoing constructive dialogue with them. The Company is focused on meeting the expectations of all stakeholders in its integrated sustained economic, social and environmental development.

Stakeholder engagement mechanisms

Stakeholders	Engagement approaches and mechanisms	Key communication channels
Internal stakeholders
Our people	Labour relations under the Collective Bargaining Agreement Management functions Social partnership Personnel development Corporate surveys Reporting to a stakeholder Procedure for dispute settlement Employee recognition and commendation	Addresses from top management E‑mail Corporate publications Corporate website Social networks, Telegram channels By‑laws
Governance and control bodies	Descriptions of governance and control bodies, as well as interaction principles and governance procedures, are set forth in JSC FPC’s Articles of Association and other internal documents of the Company. For more details, please see the Corporate Governance Model and Practice section of the Report	Management reporting and financial statements Ongoing interaction within business processes
External stakeholders
Shareholders	Open communication during general meetings of shareholders Reporting to a stakeholder Disclosure of material facts of the Company’s operations	Mandatory disclosure, including issuer reports, RAS and IFRS financial statements, statements of material facts, registers of affiliates through an authorised disclosure agency (http://disclosure.skrin.ru/disclosure/7708709686) Voluntary disclosure of additional information on the Company’s website (https://fpc.ru) Meetings of the parent company’s management with the Company’s management
Government authorities and non‑governmental organisations	Agreements on cooperation in the transportation of passengers, baggage and unaccompanied baggage on long‑distance trains Joint participation in image‑building ceremonies and business events at the federal and regional levels Responding to requests from government authorities	Submission of financial, statistical and environmental reports to regulatory authorities Publication of reports on the Company’s operations
Business partnerships	Contractual relations Development and signing of co‑operation agreements Regular working meetings Joint working groups with Russian and foreign project partners Participation in conferences and forums	Publication of information on the Company’s operations on the corporate website and dedicated procurement sites Mass media
Consumers and customers	Passenger service Catering on trains Passenger satisfaction surveys Marketing campaigns Informing on the Company’s operations Charity events Volunteer events	Feedback channels: Questionnaire survey Single help desk Mobile app Company’s website Public reporting by the Company Infotainment system “Poputchik” (Fellow Passenger)
Media and NGOs	Press releases and other materials with information on JSC FPC’s activities Responding to requests from the media Media assistance during filming at infrastructure facilities	Company’s website Mass media Industry‑specific media Social networks, Telegram channels Events for external audiences
Educational institutions	Targeted admission of students Vocational guidance Benefits for JSC FPC employees’ children Joint research and cultural initiatives Participation of JSC FPC’s employees in school activities	Company’s website Mass media Social networks of the Company and educational institutions
Social partnership actors	Engagement with trade unions in the social protection of employees and non‑working retirees	Meetings Corporate events E‑mail