Message from the General Director
Dear shareholders, partners and colleagues,
In 2023, Federal Passenger Company continued to effectively work through shifting market conditions for transportation services, expanded its route network, and raised service standards. I would like to thank our passengers for their trust in our Company and our staff for their excellent job performance, responsible approach and dedication.
By adhering to the principles of customer focus and social responsibility, we ensure transport mobility for the general public and establish conducive environments for secure, reasonably priced and comfortable travel.
During the year, the Company successfully applied a range of tariff plans that allowed approximately 16 million of our passengers to travel at reduced prices. This means that almost every seventh ticket was discounted. Special rates are available for children, large families, students and passengers with disabilities, etc.
Third‑class open sleeping carriage and fourth‑class seating carriage travel has historically been quite popular; in the state‑regulated segment, traffic volume climbed by 9.5% to 60.7 million passengers.
Unquestionably, rolling stock renewal contributes significantly to the Company’s competitiveness in addition to an alluring pricing offer. In 2023, the fleet received 531 new carriages meeting all modern comfort and safety requirements. We also gave an overhaul reconditioning to our carriages to revamp our fleet.
At the same time, the Company worked on performance augmentation of rolling stock: for example, first‑class sleeping carriages with vertical seats were put into service. This unconventional approach allowed increasing the berth width. And for those travelling with children or elderly relatives, it is now possible to combine two compartments into one. In 2023, these carriages were tried out by passengers of the Ocean branded train Khabarovsk – Vladivostok, and the geography of their service is expanding.
The development of customer care services is still a top priority. Last year, we updated the local infotainment system “Poputchik”: it was redesigned to improve the user experience and intuitive navigation, and added a wider range of media content.
What’s more, cutting‑edge technologies proved to be the recipe for success. The Company has been making comprehensive efforts to integrate them into its business processes.
In the reporting period, JSC FPC approved its Digital Transformation Strategy, which is focused on technological sovereignty, competitive growth and economic efficiency of the Company.
I am convinced that the achievements of the past year will serve as the cornerstone for future success and will give us the confidence to proceed with our development strategy going forward. With tonnes of exciting initiatives in front of it, the Company will keep its focus on the mission, while keeping up and even accelerating its growth rates.
I would note that 2024 is a special year for us: JSC FPC turns 15 years old. There is no doubt that this stage will go down as a pivotal moment in the Company’s history, as well as the national railway service history.